Everything you need to know about working with Studyworks — scheduling, sessions, billing, and policies — in one place.
To arrange a lesson, message your tutor directly using the contact information provided in your welcome email. You and your tutor will find a time that works for both of you — there is no centralized booking system to navigate.
We recommend establishing a regular weekly schedule so that your tutor can hold consistent slots for you. If you ever need to adjust your recurring time, coordinate directly with your tutor as far in advance as possible.
All sessions with our tutoring team take place over Zoom. Your tutor’s personal Zoom link is included in the welcome email you received when you started. If you can’t locate it, reach out to your tutor and they will resend it.
Sessions are one hour unless you and your tutor have arranged otherwise. Please join on time — the session window does not shift for late arrivals, and your tutor’s schedule may not allow them to extend past the original end time. If a student has not joined after 15 minutes, the session is marked as a late cancellation and billed in full.
A little preparation goes a long way toward getting the most out of each session.
After each session, your tutor will send a summary of what was covered, along with any homework or recommended practice. Please allow up to 24 hours for notes to be delivered — tutors often have back-to-back sessions and need time to write thorough, useful recaps.
Lesson notes are sent to both students and parents after each session, so you always know what was covered and what’s coming next. If you’d like to adjust who receives these notes, let your tutor know.
If you’d like a broader progress update — how your student is tracking against goals, which areas still need work, or whether it’s time to adjust the plan — you can request a check-in with your tutor at any time. We also encourage families to schedule a brief progress call every four to six weeks, especially during active test-prep cycles.
If at any point you feel the tutor match isn’t the right fit, please reach out to us. We will arrange a reassignment with no friction and no awkward conversations — finding the right dynamic matters, and we would rather get it right than force a pairing that isn’t working.
We require at least 24 hours’ notice to cancel or reschedule a session. Sessions canceled with less than 24 hours’ notice are billed in full.
We understand that unexpected things come up. This policy is not about being rigid — it exists to protect our tutors’ livelihoods (a canceled slot is time they cannot recover) and to maintain reliable availability for every family we work with. When sessions are canceled responsibly, those slots can be offered to other students on short notice, which benefits everyone.
You will receive an itemized invoice every two weeks. Each invoice lists every session held during that period, along with any applicable package discounts. Invoices can be paid by credit card, ACH bank transfer, or a number of other payment methods.
Below are our current rates. Every student receives the same full suite of tools and resources regardless of package size — packages simply offer a per-session discount.
Packages do not expire, but they are non-refundable. For full details, visit our Services & Rates page.
From your very first session, you have access to everything Studyworks offers. There are no tiers, add-ons, or premium upgrades.
For day-to-day scheduling and session questions, your tutor is your first point of contact.
For billing questions, policy questions, or any concern about your experience — including feedback about your tutor — please contact the Studyworks team directly. We take every inquiry seriously and will respond within one business day.